Zendesk + Wrike Integration
Learn the best use cases for a Zendesk-Wrike integration, what fields are synced between the two tools, and your customization options.
Supported fields for Zendesk and Wrike
Section titled “Supported fields for Zendesk and Wrike”| Zendesk | Wrike | |
|---|---|---|
| Title | ←→ | Title |
| Description | ←→ | Description |
| Internal Notes | ←→ | Comments |
| Priority | ←→ | Importance |
| Status | ←→ | Status |
| Assignee | ←→ | Assignee |
| Tags | ←→ | Tags |
| Task Due Date | ←→ | Due Date |
| Description Footer | ← | Attachments |
| Link to Ticket | → | Description Footer |
| Description Footer | ← | Link to Task |
| Ticket Type | → | Description Footer |
| Submitter | → | Description Footer |
| Ticket Number | → | Description Footer |
| Group Name | → | Description Footer |
| Description Footer | ← | Author |
| Description Footer | ← | Custom Field |
Note: After the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.
Customization options for Zendesk + Wrike integrations
Section titled “Customization options for Zendesk + Wrike integrations”- Sync Zendesk public comments: By default, only internal notes will sync but you do have the option to sync Zendesk public replies also.
- Prefix task title with Zendesk ticket number: Unito doesn’t sync the ticket number to Wrike by default but you can enable numbers syncing to task titles in your sync settings under the more options tab.
- Syncing custom item types in Wrike: You can sync these with Trello cards using Unito’s integration.