Zendesk + Trello Integration
Learn the best use cases for a Zendesk-Trello integration, what fields are synced between the two tools, and your customization options.
Supported fields for Zendesk and Trello
Section titled “Supported fields for Zendesk and Trello”| Zendesk | Trello | |
|---|---|---|
| Title | ←→ | Title |
| Description | → | Description |
| Internal Notes | ←→ | Comments |
| Status | ←→ | List |
| Assignee | ←→ | Member |
| Tags | ←→ | Labels |
| Task Due Date | ←→ | Due Date |
| Link to Ticket | → | Description Footer |
| Ticket Type | → | Description Footer |
| Submitter | → | Description Footer |
| Ticket Number | → | Description Footer |
| Priority | → | Description Footer |
| Group Name | → | Description Footer |
Customization options for Zendesk + Trello integrations
Section titled “Customization options for Zendesk + Trello integrations”- Syncing public comments from Zendesk: By default, only internal notes will sync but you do have the option to sync the public replies also. Here’s how it works.
- Prefix card title with Zendesk ticket number: Unito doesn’t sync the ticket number to Trello by default but you can enable that in field mappings by clicking the gear next to the relevant mapping. Here is how to do it.