Zendesk + GitHub Integration

Learn what you can sync between Zendesk and GitHub, and familiarize yourself with Unito’s additional customization options.

Supported fields for Zendesk and GitHub

Note: After the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

Customization options for Zendesk + GitHub integrations

• Sync Zendesk public comments: By default, only internal notes will sync but you do have the option to sync Zendesk public replies also.
• Default type for new GitHub issues: Unito lets you choose which issue type should be created in GitHub each time a new ticket is synced from Zendesk.
• Prefix Zendesk ticket title with GitHub issue number: Unito doesn’t sync the ticket number from Zendesk to GitHub by default but you can enable numbers syncing to task titles in your sync settings under the more options tab.
• Sync Zendesk public comments: By default, only internal notes will sync but you do have the option to sync Zendesk public replies also.