Zendesk + Asana Integration

Learn the best use cases for a Zendesk-Asana integration, what fields are synced between the two tools, and your customization options.

Supported fields for Zendesk and Asana

Note: After the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

Customization options for Zendesk + Asana integrations

Here are all the available options for Zendesk and Asana:

• Sync Zendesk public comments: By default, only internal notes will sync but you do have the option to sync the public replies also. Here’s how it works.
• Prefix task titles with Zendesk ticket numbers: Unito doesn’t sync the ticket number to Asana by default but you can enable that in your sync settings under the more options tab. Here is how to do it.