An Overview of Unito's Freshservice Integration
Connecting Freshservice with Unito? Here’s what you can expect from this integration.
What Unito syncs from Freshservice
Section titled “What Unito syncs from Freshservice”Unito syncs service requests from Freshservice [block of work] by linking individual fields from these service requests to items in other tools (e.g., Trello cards, Jira issues, ServiceNow records).
Supported fields for Freshservice service requests
Section titled “Supported fields for Freshservice service requests”Unito supports over 100 fields for Freshservice, across the following types:
- String
- Date
- Number
- Checkbox
- Enums
Additional features
Section titled “Additional features”Unito’s Freshservice integration also supports the following features:
- Conversations: Both public and private conversations are supported.
- Rich text: Unito supports rich text in both descriptions and comments.
- Attachments: Attachments can be synced from Freshservice to other tools.
- Reference fields: Unito supports fields that point to related entities, such as agent groups, requested items, or workspaces.
Other documentation
Section titled “Other documentation”Need to know more about this integration? Check out our documentation on: